We wanted to once again thank you for coming through for us in a crunch and saving the day. Our heater stopped working on the Friday of Labor Day Weekend. Eric reached out on Saturday (following a very late evening message left on Friday). I was under the crunch of getting to a wedding on Saturday when Eric reached out and left him on an endless hold and didn’t get to fully convey the issue. So another message was left Saturday evening (Technically Sunday morning) and like always a crew was here to fix the problem on Sunday.
Our Labor Day plans were saved! I don’t know of any other vendor who (a) responds to calls on a weekend (and a holiday weekend on top of all of it) and (b) who actually services their clients on a weekend.I’ve said it before and I will say it again and again, you guys are amazing. Your customer support is without peer and your technical support and service are so far and away above the rest of the competition that its laughable. Thank you all once again for being there for us! We love you guys!!!
Crystal clear pool renovated out pre-1960 installed indoor pool in late 2017. The renovation work done by Crystal Clear was extensive, including updating intake and outflow system, building stairs in the pool, installing lights, extending the shallow area, raising the floor, replacing the pool cover and enclosing the tracks below a new bluestone trim, removing and replacing the tile lining with gunite.
Crystal Clear’s cost estimate was extremely reasonable, and they came in on budget despite encountering unexpected major challenges.
We were very pleased with the work done by Crystal Clear and would highly recommend them to our friends and family
The courteous and professional team led by Gerard and Rick was efficient and hard working. Gerard’s attention to detail and customer service and satisfaction was above and beyond. In every way, our expectations were exceeded.
If any customers have questions about the type of work Crystal Clear does, I would be glad to answer their questions and talk about our experience.
The heater is working, he fixed it and I am very happy. Cruz was really great and you have my business.
I do chemicals and vacuuming myself but will need you for maintenance and open and close, if you can give me an estimate that would be great. I will also need you for when I go on vacation this summer.
Thanks again for a great job and we can finally swim!
Thank you again for all your assistance. I have to say, that since we have become a Crystal Clear customer, we have been extremely satisfied with the customer service we received – which is a far cry from the company we used to deal with!
Just wanted to let you know, the kids loved the jets and had a great time in the pool! your team is very patient and so pleasant to work with. Big thank you for getting this done as soon as possible.
We truly enjoy working with you and appreciate your business.
People call to complain. I am calling to offer praise. Your guys were here a few minutes after I spoke to you. They took care of the problem quickly and efficiently. Thank you for your amazing service.
Julie in your office is very professional and courteous, knowledgeable and responsive. She gets 5 starts from us! She’s a keeper!
Just wanted to thank all of you for a wonderful pool year! It was such a pleasure having our pool meticulously maintained from early April through today, October 24th! It was a very smooth season and we are grateful to your whole crew, with special thanks to Renee who is wonderful at maintaining our pool!
Have a great winter and look forward to reopening in April!
I wanted to thank you. The service people that you sent over on the 19th were great. Not only did they repair the problem but, more to the point, they listened to me when I was explaining what the normal pool operations were. Thanks again.
More Kind Words
Thanks again for another great season!
Michael C. – Bronxville
I am very happy with Cruz, Hoguer and Eric and all the help they provided and with the filter installation.
Carole P. – New City
Joel is very kind and I love his work
Carol S. – Ridgewood
Thanks Joel!
Herb O. – River Edge